Shipping Policy
CRE8 Shipping Policy
At CRE8, we aim to provide our customers with a seamless shopping experience. Below are the details of our shipping and returns policy:
Shipping Policy
- Shipping: Shipping available for Germany, Poland and Malta. Shipping Fees are calculated at Checkout.
- Processing Time: Orders are typically processed within 1-2 business days. Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.
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Estimated Delivery Time:
- Standard Shipping: 3-5 business days
- Please note that delivery times may vary based on your location and during peak shopping periods.
Returns Policy
- Free Returns: We offer free returns on all orders within the European Union. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of receiving your order.
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Return Process:
- Contact our customer service team at customercare@cre8.mt.
- You will receive a prepaid return shipping label via email.
- Package the item(s) securely and attach the return label to the package.
- Drop off the package at your nearest postal service location.
- Refunds: Once we receive your returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Additional Information
- Items must be returned in their original condition, unworn, and with all tags attached.
- We are unable to accept returns or exchanges on items marked as final sale.
- If you received a damaged or defective item, please contact us immediately for assistance.
If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team. We're here to help!